Last updated: 14 August 2026

Euro Life Pty Ltd trading as Eurolife respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, contact us, request a quotation, book a consultation, visit our showroom or engage us for a kitchen, wardrobe or joinery project.

1. About Eurolife

In this Privacy Policy, “Eurolife”, “we”, “our” and “us” refer to:

Euro Life Pty Ltd trading as Eurolife
ABN: 72 086 791 675
ACN: 086 791 675
122 Victoria Road
Drummoyne NSW 2047
Australia

Website: https://eurolife.com.au/
Email: [email protected]
Phone: 02 9719 8977

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What Personal Information We Collect

The personal information we collect depends on how you interact with Eurolife. It may include:

Your name
Phone number and email address
Residential, mailing or project address
Suburb and postcode
Details about your property or proposed project
Your preferred products, layouts, materials and finishes
Project dimensions, measurements, plans, photographs and drawings
Information about your renovation or new-build requirements
Preferred budget and anticipated project timing
Appointment and showroom-visit details
Records of quotations, purchases, contracts and services
Payment and transaction information
Communications, feedback, complaints and service requests
Information provided through surveys, promotions or reviews
Details of architects, builders, designers or other project contacts you authorise us to communicate with
Information provided when applying for employment or contract work with us

We may also collect technical information when you use our website, including:

Your IP address
Browser and device type
Operating system
Approximate location
Pages viewed and links selected
Date, time and duration of website visits
The website or advertising source that referred you to us
Website interactions and form activity
Cookie, analytics and advertising identifiers

We do not generally need to collect sensitive personal information. Please do not provide sensitive information unless it is reasonably required and we have asked you to provide it.

3. How We Collect Personal Information

We generally collect personal information directly from you when you:

Complete a form on our website
Request a quotation
Book a design consultation or showroom visit
Speak with us by phone
Send us an email or online message
Provide project plans, photographs or measurements
Meet us at our showroom or a project location
Enter into an agreement with Eurolife
Respond to a survey or promotion
Communicate with us through social media
Interact with our website or online advertising

We may also receive personal information from:

A family member or representative acting with your authority
Architects, builders, interior designers or other project professionals
Suppliers, installers and trades involved in your project
Advertising, analytics, lead-generation or referral platforms
Business partners and professional advisers
Publicly available sources

If you provide us with another person’s information, you must have their permission to do so and make them aware of this Privacy Policy.

4. Why We Collect and Use Personal Information

We may collect, hold and use your personal information to:

Respond to your enquiries
Arrange consultations, showroom visits and site appointments
Understand your design and project requirements
Prepare designs, estimates, proposals and quotations
Measure, plan, coordinate and deliver your project
Order, supply and install kitchens, wardrobes, joinery and related products
Communicate with you about project timing, delivery and installation
Coordinate with authorised contractors, suppliers and project professionals
Process payments and maintain business records
Provide warranty, maintenance and aftercare services
Manage supplier and contractor relationships
Improve our products, services, website and customer experience
Understand website use and advertising performance
Protect our website, systems, customers and business from fraud or misuse
Send relevant updates and marketing communications where permitted
Comply with legal, accounting, taxation, insurance and regulatory obligations
Respond to concerns, complaints or disputes

If you do not provide information that is reasonably required, we may be unable to respond fully to your enquiry, prepare a quotation or provide the requested products and services.

5. Website Forms and Project Enquiries

Information submitted through our website forms may be used to assess your enquiry and contact you about your project.

Depending on the form, we may request information about the service you are interested in, your estimated budget, anticipated start date, project type, property address, approximate room measurements and preferred design direction.

Submitting an enquiry, requesting a quotation or booking a consultation does not create a contract or require you to proceed with Eurolife.

Please avoid submitting confidential, financial or sensitive information unless it is relevant and reasonably necessary for your enquiry.

6. Cookies and Website Tracking

Our website may use cookies, tracking pixels and similar technologies to:

Operate website features
Remember visitor preferences
Understand how visitors use the website
Measure enquiries and other website actions
Diagnose errors and improve website performance
Measure the effectiveness of advertising
Present relevant advertising on third-party platforms
Protect website forms from spam and misuse

These technologies may collect information about your device, browser, IP address, advertising source and interactions with the website.

Our website may use services provided by Google, Meta and other website, analytics, advertising, security or technology providers.

You can manage or disable cookies through your browser settings and, where available, the website’s cookie-control tools. Disabling certain cookies may affect the operation of some website features.

7. Google reCAPTCHA

Our website may use Google reCAPTCHA to help protect online forms from spam, fraud and automated misuse.

Your use of reCAPTCHA may be subject to Google’s Privacy Policy and Terms of Service.

8. Direct Marketing

Where permitted, we may use your contact details to send information about Eurolife’s products, services, showroom, project inspiration or promotions that may interest you.

Marketing communications may be sent by email, SMS, phone or other appropriate channels.

You can opt out at any time by:

Using the unsubscribe option provided in an email
Following the opt-out instructions in an SMS
Asking us during a phone call
Emailing [email protected]

We will process your request within a reasonable period.

Opting out of marketing communications will not prevent us from contacting you about an active enquiry, appointment, quotation, project, warranty request or customer-service matter.

9. When We May Disclose Personal Information

We may disclose personal information where reasonably necessary to:

Eurolife employees and authorised representatives
Cabinetry, appliance, hardware, material and product suppliers
Installers, tradespeople and delivery providers
Architects, builders, designers and project managers authorised by you
Website hosts, IT providers and software platforms
Customer relationship management and communication providers
Analytics and advertising providers
Payment, accounting and administrative service providers
Insurers, lawyers, accountants and other professional advisers
Government authorities, regulators or law-enforcement bodies where required
A purchaser or adviser involved in a proposed sale, transfer or restructuring of the business

We do not sell your personal information to third parties.

Third-party providers that receive personal information may have their own privacy policies and legal obligations.

10. Overseas Storage and Processing

Some website-hosting, cloud-storage, communication, analytics, advertising or software providers may store or process information outside Australia.

The countries involved may vary according to the providers used by Eurolife.

Where required, we take reasonable steps to ensure overseas recipients handle personal information appropriately. However, overseas recipients may be subject to privacy laws that differ from Australian privacy laws.

11. Storage and Security

Personal information may be stored in:

Electronic business systems
Cloud-based software
Customer relationship management systems
Email accounts
Secure digital files
Physical business records

We take reasonable administrative, technical and physical steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure. You should avoid sending sensitive or unnecessary information through unencrypted communication channels.

If a data breach occurs, we will assess and respond to it in accordance with applicable legal requirements, including the Notifiable Data Breaches scheme where applicable.

12. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for:

The purpose for which it was collected
Project planning and delivery
Customer support and aftercare
Warranty requirements
Legal, accounting, taxation and insurance obligations
Managing claims, complaints or disputes
Other legitimate business requirements

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it unless the law requires us to retain it.

13. Accessing or Correcting Your Information

You may contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Before processing a request, we may need to confirm your identity. In some circumstances, the law may allow or require us to refuse access. Where reasonably possible, we will explain the reason for any refusal.

To request access or correction, email [email protected].

14. Privacy Questions and Complaints

If you have a question or complaint about how we have handled your personal information, please contact:

Privacy Contact
Euro Life Pty Ltd trading as Eurolife
122 Victoria Road
Drummoyne NSW 2047
Australia

Email: [email protected]
Phone: 02 9719 8977

Please provide enough information for us to understand and investigate your concern. We will acknowledge and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner through https://www.oaic.gov.au/.

15. Links to Other Websites

Our website may contain links to websites, social-media platforms and services operated by third parties.

Eurolife does not control the content, security or privacy practices of third-party websites. You should review the applicable privacy policy before providing personal information to another organisation.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services or legal obligations change.

The most recent version will be published on this page with the date it was last updated.

17. Contact Eurolife

Euro Life Pty Ltd trading as Eurolife
ABN: 72 086 791 675
ACN: 086 791 675

122 Victoria Road
Drummoyne NSW 2047
Australia

Phone: 02 9719 8977
Email: [email protected]
Website: https://eurolife.com.au/